Delivery: absoloutley horrible, communication was very touch and go was told it would take 30-45 days from date of order, it took 75+ days to get here, whilst it was being delayed i had conatced them and they apologised and said they would refund 50% once the order was delievered. once the order got they delievered i contacted them and they said sorry we cant help you and are now refusing to help. Design: the design is fine however they have sent sizes i didnt order instead of what i asked for Quality: alot of the collars have minor imperfections in which i am quite upset with . Service: they are now refusing to respond to me when i had asked why sevral collars have puncture holes inn the wrong spot. all in all i woudlnt recomended this supplier

Response from supplier:
About the transportation, I'm really sorry, because the delivery time is close to the Chinese New Year, and the ship has been changed due to special circumstances, so the transportation will take so long, usually not. As for the refund, because your order is more than 90 days old, it is Ali's rule that the refund cannot be initiated within 90 days after receiving the goods. We also understand that, so I have told you that it will be deducted in the next order, but you refused.As for the size, there is no problem with what we sent
01 Apr 2025